• Introduction to Labour mediation and the LRA
• The SA court structures and jurisdiction
• Dispute resolution
• Dispute system in the LRA
• Soft skills for mediators
• Dealing with conflict and process
• Practical mediation

This 3-day course is designed to equip you with the skills to mediate conflicts between employees in the workplace, and between employees and employers. It is well known that if conflicts between people in the workplace are managed close to the point of origin there is less chance that they will go on to manifest as grievances and disputes, which are consuming and expensive. Mediation is a particularly effective process for managing such conflicts and disputes. There are extensive opportunities on the course to practice skills through role-play, with feedback from a mediator with years of Human Resources experience. We will cover Misconduct, Incapacity focusing on Ill Health and Poor Work Performance, Strikes, Grievances, Operational Requirements and many more. We focus on the Essentials in Labour Law, dispute resolution and soft skills for mediators.

• Mediators
• HR Managers and Consultants
• ER Managers and Consultants
• Directors
• Managers, Supervisors

Human Resources is process driven and mediation is a tool that is underutilised in the Workplace and Labour Law.  There are 51 statues in South Africa that make provision for mediation like the Labour Relations Act and many more.  This 3-day workshop has been designed for mediators who want to extend their skills to mediate workplace disputes.  Workplace mediation is a useful tool that can be used early in the process and we focus on soft skills like relationships and problem-solving to see if there is still potential for a working relationship. We train mediators to assist with difficult conversations in the workplace

After the training you will be able to assist parties to settle their disputes out of court, complete the mediation process in a manner which promotes understanding between the parties and the resolution of issues between them.

Dieudonnee Marais is the training facilitator.

Dieudonnee is an accomplished HR Manager and Legal advisor with multi national experience in Human Resources and Compliance for the last 25 years. 

Dieudonnee has a Bachelors in Law and a B-Tech in Human Resources Management. 

Dieudonnee will take you through an introduction to labour law mediation, dispute resolution, dispute system in the Labour Relations Act, Dealing with conflict and process with added practical guidance.

Register online HERE or enquire about the funding options available, please send email to training@socialjustice.co.za

PRESENTER: Dieudonnee Marais

VENUE: Zoom Contact Training

DATE: 25-27 August & 20-22 September 2021

TIME: 08h30 - 16h00

COST: R4900 plus vat (R5635) per delegate

(groups of 10 request quotation)